We're proud of what we have built so far, but we're just getting started. If you are passionate about helping libraries, universities, schools and non-profits carry out their mission, consider joining our team. You won't regret it. :)

We offer a WFH setup w/ competitive salary & benefits like good health insurance, 401K matching program, work/life balance, a small team environment, and that great feeling that your work matters because it is improving the worlds' libraries, universities, and schools. For even more perks - how about having really nice coworkers (like, every single one) and stability of the company as a whole. We're in this for the long haul!

If you qualify for one of the openings below, please send your resume and cover letter to jobs@springshare.com

Software Engineers | Customer Support Specialist



Senior Full Stack Software Engineer (multiple)

Tech stack

Linux/nginx/php/mysql/redis/elasticsearch/elasticcache on the back-end, and JS/Angular/html5 on the front-end

Experience

5+ years experience with PHP and MySQL/Redis. Angular knowledge a plus. Experience in OOP/MVC concepts. Strong remote work experience.

Residency requirements

Must be a resident of one of the following US States: FL, NY, MA, PA, KY, TX, CA.



Customer Support Specialist

As part of our Customer Experience (CX) team, a Customer Support Specialist embodies our core commitment to outstanding customer service. Support Specialists are members of product groups which answer inquiries from all of our clients worldwide through our ticketing system and/or through scheduled phone calls / online meetings for that group of products. Other duties may include working in other areas of the team, such as SpringyU, the Springshare Lounge, documentation, etc.

Support requires troubleshooting things technical in nature, including, though not limited to:

  • HTML and CSS
  • APIs
  • Email sending/receiving
  • Authentication (e.g., SAML, CAS, etc.)
  • Syncing with Outlook/Google calendars
  • LTI connections in LMSes (e.g., Blackboard, Canvas, D2L/Brightspace)
  • Zoom/MS Teams/Webex integrations

Requirements
  • Total commitment to providing the best customer service ever through empathy, dedication to finding an answer (including working with others internally as needed), and clear, thorough explanations.
  • Experience understanding, clarifying, and resolving complex customer/patron inquiries.
  • Strong troubleshooting, investigation, information finding & synthesis, and communication skills.
  • Patience, tenacity, professional judgement, and willingness to suggest ways to enhance our products and/or services to improve the customer experience.
  • Knowledge / comfort with web technologies (and willingness/ability to learn), as our tickets include troubleshooting questions involving intermediate to complex customizations with web design, email sending/receiving, integrations with calendars / web meeting software and other library vendor technologies, and supporting security certificates, among other topics.
  • Ability to work with and as part of a remote, distributed team, including strong independent time and task management skills.
  • Ability to understand our technology/software and learn quickly, including self-directed learning.
  • Willingness to ask questions openly and contribute to open conversations.
  • Fluency in written and spoken English.
  • Residency (current or willingness to move) in one of the following states: FL, NY, MA, PA, KY, TX, CA, WA.
Desired
  • Admin level experience in our products strongly preferred, especially LibGuides and LibAnswers.
  • Experience with creating video tutorials / scripts / basic video editing.
  • Proficiency writing and speaking one or more non-English languages, particularly Spanish.
  • A sense of humor is important!