We're proud of what we have built so far, but we're just getting started. If you are passionate about helping libraries, universities, schools and non-profits carry out their mission, consider joining our team. You won't regret it. :)

We offer a WFH setup w/ competitive salary & benefits like good health insurance, 401K matching program, work/life balance, a small team environment, and that great feeling that your work matters because it is improving the worlds' libraries, universities, and schools. For even more perks - how about having really nice coworkers (like, every single one) and stability of the company as a whole. We're in this for the long haul!

If you qualify for one of the openings below, please send your resume and cover letter to jobs@springshare.com

Software Engineers | Customer Support | Marketing



Senior Full Stack Software Engineer (multiple)

Tech stack

Linux/nginx/php/mysql/redis/elasticsearch/elasticcache on the back-end, and JS/Angular/html5 on the front-end

Experience

5+ years experience with PHP and MySQL/Redis. Angular knowledge a plus. Experience in OOP/MVC concepts. Strong remote work experience.

Residency requirements

Must be a resident of one of the following US States: FL, NY, MA, PA, KY, TX, or CA.



Customer Support Specialist

As part of our Customer Experience (CX) team, a Customer Support Specialist embodies our core commitment to outstanding customer service. This position answers inquiries from all of our clients worldwide on our suite of products through our ticketing system and/or through scheduled phone calls / online meetings. In addition to questions / suggestions specifically about our products, Support can require troubleshooting things technical in nature, including HTML, CSS, APIs, authentication (e.g., SAML, CAS, etc.), syncing with Outlook/Google calendars, LTI connections in LMSes (e.g., Blackboard, Canvas, D2L), Zoom/MS Teams/Webex integrations, etc.

This position also includes working with our training team on development and delivery of online, webinar-style training sessions. Fluency in English and Spanish is required as this position will expand our training (and support) offerings for our Spanish-speaking customers. Additional duties in this area may include conference attendance and/or assisting with our annual virtual user conference, SpringyCamp.

Requirements
  • Total commitment to providing the best customer service ever through empathy and clear, thorough explanations.
  • Experience understanding, clarifying, and resolving complex customer/patron inquiries.
  • Knowledge / comfort with web technologies (and willingness/ability to learn), as our tickets can include troubleshooting questions involving intermediate to complex customizations with web design, integrations with learning management systems and other library vendor technologies, and supporting security certificates, among other topics.
  • Ability to work with and as part of a remote, distributed team.
  • Ability to understand our software and learn quickly, including self-directed learning.
  • Fluency in English and Spanish is required.
  • Must be a resident of one of the following US States: FL, NY, MA, PA, KY, TX, or CA.
Desired
  • Experience with our software is very helpful.
  • A sense of humor is important!



Marketing Specialist

Come and help our marketing team be even more awesome! Join our marketing crew and work on exciting marketing and social media projects (this is a work-from-home full-time position). Responsibilites include:

  • Planning and delivering marketing webinars.
  • Creating and managing marketing content for our Buzz website, SpringyNews Newsletter, SpringyCamp, and social media.
  • Engaging and helping users on social media.
  • Creating on-boarding tutorials.
  • Attending/presenting at conferences where Springshare participates.
  • Writing and distributing press releases.
  • Developing effective social media outreach strategies.
  • Conducting in-house training sessions for the sales team.
  • Collecting and analyzing marketing statistics.
  • ...and more! There's always more stuff to do with Springy marketing.

Requirements
  • Knowledge of Springshare software (prior experience preferred) as well as the ability to understand our software and learn quickly, including self-directed learning.
  • Strong graphic design skills.
  • Content writing skills including copy editing, revising, and proofreading.
  • Experience creating and editing videos using Camtasia or other video-editing software.
  • Experience writing and creating web content including basic HTML/CSS web-editing skills.
  • Experience with social media including, but not limited to, Twitter and Facebook.
  • Strong presentation skills including verbal communication skills and knowledge of presentation software and tools.
  • Must be a resident of one of the following US States: FL, NY, MA, PA, KY, TX, or CA.
Desired
  • Prior experience working as part of a remote, distributed team.
  • Prior experience writing press releases.
  • Being adventurous, flexible, creative, and open-minded.