Custom domain mapping allows you to choose your own URL for your LibGuides, LibGuides CMS, LibAnswers, LibAnalytics, or LibCal system. Basically, it's one more way you can brand your system as coming from your library. If you choose not go the custom domain route, we will be happy to provide you with a URL on one of our domains (libguides.com, libanswers.com, etc.) at no additional charge.

Application	US Region Target	EU Region Target	CA Region Target	AU Region Target
LibGuides / CMS	region-us.libguides.com	region-eu.libguides.com	region-ca.libguides.com	region-au.libguides.com
LibAnswers	region-us.libanswers.com	region-eu.libanswers.com	region-ca.libanswers.com	region-au.libanswers.com
LibCal	region-us.libcal.com	region-eu.libcal.com	region-ca.libcal.com	region-a.libcal.com

While we prefer people to base their custom domain entry on a CNAME record, we can provide an IP value for those that must use an A record. Please contact support@springshare.com for assistance.

Usually this means that your IT department created the necessary DNS record in your "internal" nameservers (those that handle requests coming from within your network) but forgot to create the record in the "external" nameservers (those that handle requests coming from outside your network). If you contact your IT department and let them know the domain is not resolving properly outside your network they should be able to identify and address the problem fairly easily.

An external record (i.e. a DNS record created in the nameserver that handles requests from outide your network) is necessary to ensure that people outside your network are able to access your system. Without the external record, students working from home or library patrons using a wireless connection will be unable to access your site. (*Please note that many networks maintain a single server or set of servers to handle both internal and external requests. If you let your IT department know that you want the address to work both inside and outside your network they should know what to do.)

Your custom domain should not contain slashes, folders, or sub-directories. So "library.school.edu/libguides" is not allowed but "library.school.edu" or "libguides.school.edu" are both just fine!

Unfortunately, we cannot create the necessary DNS records for you. Only the person or organization that registered the domain is allowed to add, modify or delete DNS records for that domain.