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Provide A Superb Customer Experience
Your users are busy professionals. When they need something from the library they appreciate quick and efficient service. Springshare tools give you everything you need to provide a superb library experience…every time.
Helpdesk and Reference Perfection
LibAnswers is an ideal communication tool for your library. Answer user questions effectively using any communication channel (email, chat, web, SMS, social media). Keep accurate statistics for your reference and helpdesk activity. Build searchable FAQs so users can get help even when you're not available.
Build Customer Relationships
Strong customer relations are important for any customer-facing organization. LibCRM is the only CRM tool built specifically for the needs of libraries. Securely store relevant information and preferences of your users. Ensure that every interaction with your customer is a successful one.
Schedule Consultations, Get Feedback
Use LibCal widgets to promote personal research consultations. The easy-to-use appointment scheduler enables users to effortlessly schedule consultations with you. When you need user feedback, LibWizard helps you create contact forms and satisfaction surveys and analyze results like a pro.
Improve Internal Workflows and Processes
Close The Feedback Loop
Getting continuous user feedback about their library experiences and research and information needs is essential. Creating smart forms and embedding them on any webpage helps your users get their word and their point across. LibWizard helps you do all this, and more...
Analyze Comment Forms & Surveys
Use the drag-and-drop builder to create any type of form or a survey. Then use the powerful analytics tool to analyze the results. Simple and effective!
Create Self-Paced Tutorials and Quizzes
Use LibWizard to create self-grading quizzes and tutorials. Self-paced tutorials allow users to learn about library resources where and when it’s convenient for them.