It's not just Reference Service; It's Customer Service!
A Multi-Channel Communication Platform for Successful Libraries. Answer Users' Questions via LibChat, SMS, Email, Twitter, Facebook... and Provide a Self-service FAQ Portal, too.Start A Free Trial!
A Library Market First: Facebook Messenger Integration
Facebook Messenger is the most popular social messaging and communication platform. With LibAnswers, you can establish a direct presence on Facebook Messenger and answer your users' questions directly from there.
Be within easy reach
Once the user has their library available on FB Messenger, it becomes really easy - and effective - to create personal connections with the user and help them with any research or library-related questions. Patrons use Messenger to communicate, and this places the library in this important communications channel.
Be where your users Are
Facebook is currently the most important social & communication network in the world. LibAnswers helps you establish a solid presence on both Facebook and Messenger app so that you can effectively and efficiently communicate with your users.
Systems & Services Management
The Systems & Services Management module of LibAnswers helps you manage status updates and convey important information about your library systems such as your online catalog, discovery service, subscription databases, library website... and any other system or service at your library.
Systems Help Widgets
Create product-specific help widgets for all your systems and embed them anywhere. If patrons are in your catalog, they get catalog-specific help at point-of-need. One-click live help is available with LibChat integration, or patrons can submit tickets into your LibAnswers queues.
Feedback & Ideas Manager
Solicit patron feedback on the library products they use and open up the conversation by enabling users to submit product enhancement ideas. Manage all feedback and ideas seamlessly, on the back end.
Systems Status Dashboard
Create a real-time dashboard showing the status of each library system, with additional information available for any problem reports or outages. Embed the status widgets anywhere so users can always be up-to-date on the library's IT infrastructure.
In the past we had virtual reference services scattered through different systems. LibAnswers makes it easy by putting them all one place. Even better, it allows us to collect and analyze data on all our reference services to inform decision-making.