LibConnect

Craft emails with specific messages that speak directly to your target demographics.

• Be Specific: Segment users into groups, such as researchers, attorneys, or clinicians, and send hyper-specific emails they'll want to open. 
  
  
• Take It Up a Notch: Bring your library emails up to the next level with our drag & drop editor that supports text, images, buttons, videos & more!
  
  
• Save Time: Design custom templates for faster recurring emails, use built-in license-free images, and schedule email campaigns ahead of time!
  
  
• Gather Insights: View open rates, click-through rates, total clicks, bounces, and more for individual emails, or view aggregated email stats.

Collect data about user interactions to refine and improve your outreach strategy.

• Organize Your Audience: Easily find the information you're looking for! Import contact information, add user types, and assign a liaison librarian.
  
  
• Track Interactions: Choose interactions to monitor, such as phone calls or appointments. Include notes about each interaction with your team.
  
  
• Maintain Privacy: Your data is encrypted and secure. Maintain control over which data is collected and stored, so that you only keep what's necessary for smooth operations. 
  
  
• Dig Into the Data: Use robust reporting tools to identify outreach gaps. You might look for users who haven't used a relevant service and let them know about it!

Tracking interactions with the library has never been simpler! These powerful features empower you to assess how well users' needs are being fulfilled and spot any gaps and opportunities.

• Content-Rich User Profiles: Build and analyze metadata about your users or staff. Automatically sync with your ILS to update relevant information and changes.
  
  
• Comprehensive Activity Log: Customer profiles contain up-to-date lists of library interactions. Track emails, phone calls, research consultations, and more! 
  
  
• Advanced Segmentation: Create distribution lists based on profile data, such as job title, department, or topics of interest. Give users more options for their email preferences.
  
  
• Smart Analytics: User segmentation allows librarians to slice and dice up data to analyze a more accurate reflection of their library demographics.

LibConnect's built-in project management tool streamlines projects and keeps everyone on the same page.

• Track Progress: Break your project up into tasks with individual due dates and status updates.
  
  
• Link Everyone: Assign project members and associate related records so it's clear who is involved and responsible for each task.
  
  
• Send Updates: Set notification preferences so that newly assigned tasks or project updates automatically notify everyone involved.
  
  
• Start the Discussion: Bring the conversation out of your inbox and into a focused discussion with context and easily accessible history.