LibAnswers with LibChat

Never miss a question again with LibAnswers’ elevated virtual reference tool!

• Expedite Response Time: Route every question to a central location where you can respond, designate, and track the status.
  
  
• Offer Multiple Channels: Give patrons communication options with their choice of web forms, emails, chats, or SMS messages.
  
  
• Streamline Workflows: Boost efficiency with ticketing hierarchies, task reminders, and custom notifications.
  
  
• Customize Messages: Save staff time with personalized email templates, confirmation messages, and signatures.  

Join thousands of libraries worldwide who have adapted LibChat as their comprehensive chat system. 

• Respond Instantly: Wow your patrons with lightning-fast customer service that can be embedded on any webpage.
  
  
• Exceed Expectations: Offer personalized service with screen and file-sharing and seamless integration with LibApps
  
  
• Be Approachable: Librarians are humans too! Proactively prompt chats, set friendly profile images, and add emojis to your chat.
  
  
• Customize Availability: Control when and where your LibChat widget appears to seamlessly answer questions in real time.

Get ahead of the game by providing patrons with answers to questions before they need to ask! 

• Build a Knowledgebase: House all necessary information, including videos and documents in one central location.
  
  
• Maintain Structure: Categorize and group FAQs with customizable look & feel, topic structure, & visibility settings.
  
  
• Anticipate Inquiries: Save time by easily spotlighting the answers to questions you know come up most often.
  
  
• Share Effortlessly: FAQs are searchable and can be shared through chats, widgets, and search & discovery layers.

Simplify quality of service assessment with custom scales, parameters and specifications.

• Gather Feedback: Automatically send follow-up questionnaires so you can continuously make improvements.
  
  
• Offer Guidance: Introductory messages and thank you screens provide essential info and boost response rates.
  
  
• Refine and Boost: Use gathered data to your advantage to identify strengths, weaknesses, and opportunities for growth.
  
  
• Elevate the Experience: Use the Net Promoter Score℠ add-on to gain access to a trusted industry-standard tool.