LibAnswers  w/LibChat

The Market-leading Reference Platform. Ensure Patrons Get Their Answers - Always.

A Single Platform For All Your Online Reference Needs

Used by over 1,200 Libraries worldwide, LibAnswers is an end-to-end online reference platform. It helps you ensure that patrons get fast and accurate answers from their librarians - always!

  • Email, Chat, SMS & Twitter channels
  • Create Unlimited FAQs
  • Searchable Public Knowledge Base
  • Full Reference Statistics
  • Embed Answers & Chat anywhere
  • Mobile and Tablet-friendly out of the box

Make Reference Accessible From Everywhere

Smart Widgets At the Point of Need

Provide help to patrons on any webpage! LibAnswers' customizable widgets combine knowledge base searching (with auto-suggest), real-time chat (LibChat), and question submission form - all in one simple widget. Embed widgets into LibGuides, your discovery layer, courseware pages or library website.

Customizable "Ask a Question" Forms

Customize the information you require from users before submitting their questions. The form can be displayed by default or only during times when live chat is not available. This flexibility permeates throughout the entire platform - LibAnswers is fully customizable to fit your specific needs.

Answer SMS and Twitter Questions Too

You get a unique, local, SMS phone number so your users can "txt" questions directly to your reference service. Connect your Twitter account with LibAnswers to receive and respond to Tweets directly from the LibAnswers dashboard.

Built-In Email Reference Functionality

Assign any number of email addresses (e.g.,, etc.) to LibAnswers, and the system monitors the mailboxes for you. Answer through the LibAnswers interface & the system automatically collects detailed statistics.

"In the past we had virtual reference services scattered through different systems. LibAnswers makes it easy by putting them all one place. Even better, it allows us to collect and analyze data on all our reference services to inform decision-making."
Gabe Gossett
Western Washington University
Springshare Client Since 2008

FAQ/Knowledge Base Builder - Provide Answers 24/7

The FAQ/Knowledge Base builder enables you to organize a knowledge base of reference and how-to information and make it available on your website, Opac, discovery layer... anywhere. Create as many FAQ sets as you need, and organize them into Groups. An auto-suggest feature points users in the right direction as they’re typing their search terms.

  • Create many different searchable FAQs and organize them via Groups
  • Target users' questions by manually adding FAQs to your Knowledge base
  • Scrub Email/SMS/Twitter/Form questions and easily add to your Public Knowledge base
  • Attach files, embed videos/multimedia, upload images to your FAQs to engage users
  • Embed searchable FAQ widgets into LibGuides, Library webpages, discovery layer, Opac, ... anywhere!
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